Return & Refund Policy

At jolivix, we want you to shop with confidence. If you are not fully satisfied with your purchase, please review the following guidelines regarding returns, exchanges, and refunds.

1. Return & Exchange Eligibility

Customers may request a return or exchange within 30 days after receiving the order. Certain special, personalized, or limited-release products may have a shorter return window of 14 days.

(a) Jewelry must remain unused

(b) Original packaging and tags must be included

2. Items Not Eligible for Return

The following items are generally non-refundable unless they arrive damaged or incorrect:

(a) Final sale or clearance products

(b) Customized or personalized items

(d) Products with removed or damaged security tags

3. How to Initiate a Return or Exchange

Please follow the steps below to start a return or exchange request:

(a) Contact our support team via email or site message center, and provide your order number and return reason.

(b) Wait for our team’s approval and return authorization (RA) number within 1-2 business days.

(d) Ship the package to the designated return address provided by our support team.

(e) Send the return tracking number to our team for verification.

Note: Returns without a valid RA number will not be accepted or processed.

[jolivix After-Sales Service Center ] Returns

Unit 1608, 16th Floor,

Innovation Trade Centre,

49 Kai Yuen Road,

Kwun Tong,

Hong Kong

4. Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow approximately 7–10 business days for the refund to appear in your account after the returned item has been received and inspected.

Original shipping fees are typically non-refundable unless:

(a) The wrong item was shipped

(b) The product arrived damaged or defective

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from the item you purchased, please contact our support team within 7 days after delivery.

When contacting us, please include:

(a) Your order number

(b) Photos showing the issue

After review, we may provide a replacement, partial/full refund, or arrange a return solution depending on the specific case.

6. Return Shipping Responsibility

(a) For approved returns, shipping arrangements may vary depending on the reason for the return and the destination country.

(b) Unauthorized returns or packages sent without approval may not be accepted.

7. Contact Support

If you have any questions, concerns, or requests regarding returns, exchanges, or refunds, please contact our customer support team at:

Email: haisen326@hotmail.com