Shipping Policy

At jolivix, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Guidelines page explains how we process, ship, and handle deliveries for all purchases made through our website.

1. Order Preparation Time

(a) After your payment has been successfully confirmed, orders are generally prepared and dispatched within 1–3 business days. Orders are not processed on weekends or public holidays.

(b) During peak seasons, promotional periods, or unexpected shipping demand, processing times may be slightly extended. If your order experiences a major delay, we will notify you through the email address provided at checkout.

2. Shipping Charges

(a) Shipping fees are calculated at checkout where applicable. Customers are only responsible for one shipping charge per order, including eligible return shipments.

(b) We do not charge additional handling or restocking fees for approved returns.

3. International Shipping & Estimated Delivery

jolivix provides worldwide shipping service to many countries and regions.

Estimated standard delivery timeframe:

7–20 business days for most international destinations

Please note that delivery estimates are approximate and may vary depending on:

(a) Customs inspection procedures

(b) Local courier operations

(d) Regional transportation disruptions

(e) Delivery dates are not guaranteed.

4. Customer Address Responsibility

(a) Customers are responsible for entering a complete and accurate shipping address at checkout. We are unable to guarantee delivery for orders shipped to incorrect, incomplete, or undeliverable addresses submitted by the customer.

(b) Orders returned due to address issues may require additional shipping fees for reshipment.

5. Customs, Taxes & Import Fees

(a) For international shipments, customs duties, VAT, import taxes, or clearance charges may apply based on your country’s regulations.

(b) These fees are determined by local authorities and are the sole responsibility of the customer. jolivix does not include or reimburse customs-related charges in product pricing or shipping fees.

6. Tracking Information

Once your package has been shipped, a confirmation email containing your tracking details will be sent automatically. Customers may use the provided tracking link to monitor delivery progress online.

7. Missing, Delayed or Damaged Deliveries

If your package arrives damaged, or if items are missing, please contact the shipping carrier and our support team promptly.

Please note:

(a) We are not responsible for packages marked as “Delivered” by the courier service

(b) Delivery delays caused by customs, weather, or courier disruptions are outside our direct control

8. Return Shipment Conditions

Return shipping arrangements are handled according to our Return & Refund Policy.

Original shipping fees are generally non-refundable unless:

(a) The wrong item was shipped by us

(b) The item arrived defective or damaged due to our error

9. Changes to This Policy

jolivix reserves the right to revise, update, or modify this Shipping & Delivery Guidelines page at any time without prior notice. Any updates become effective immediately once published on the website.

10. Support Contact

For shipping-related questions or assistance regarding your order, please contact our customer support team:

Support Email: haisen326@hotmail.com